New Performance Management Threshold Events don't show as Alarms in Spectrum

Article Id: 196634

Status: Published

Updated On: 05-08-2020 08:43

Products:

CA Infrastructure Management , CA Performance Management - Usage and Administration , DX NetOps

Issue/Introduction:

Performance Management Events from r20.2.1 no longer appear in Spectrum r10.2.1 OneClick console as Alarms.

We see the following error in the OneClick tomcat web server log when the Performance Center Event Integration is disabled, and enabled again.

Aug 04, 2020 11:12:39 AM (http-bio-443-exec-1164) (org.apache.axis2.deployment.AxisConfigBuilder) - (WARN) - Unable to instantiate deployer org.apache.axis2.deployment.ServiceDeployer; see debug logs for more details
Aug 04, 2020 11:12:47.335 (PoolThread-5667: GlobalPool => RubiconEventPoller) (NetqosEventLog) - (ERROR) - RubiconEventPoller: Error processing events for landscape <HostName>(0xa00000). Exception:
Caused by: java.lang.ArrayIndexOutOfBoundsException]

Cause:

Older Spectrum r10.2.x release integrated with latest NetOps PM code version r20.2.1.

Environment:

Release : 20.2

Component : CA Performance Center

Resolution:

Delete the older Spectrum Data Source integration. Add the a new Spectrum Data Source targeting a OneClick host running newer Spectrum version r10.4.x.