New Performance Management Threshold Events don't show as Alarms in Spectrum

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Article ID: 196634

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Performance Management Events from r20.2.1 no longer appear in Spectrum r10.2.1 OneClick console as Alarms.

We see the following error in the OneClick tomcat web server log when the Performance Center Event Integration is disabled, and enabled again.

Aug 04, 2020 11:12:39 AM (http-bio-443-exec-1164) (org.apache.axis2.deployment.AxisConfigBuilder) - (WARN) - Unable to instantiate deployer org.apache.axis2.deployment.ServiceDeployer; see debug logs for more details
Aug 04, 2020 11:12:47.335 (PoolThread-5667: GlobalPool => RubiconEventPoller) (NetqosEventLog) - (ERROR) - RubiconEventPoller: Error processing events for landscape <HostName>(0xa00000). Exception:
Caused by: java.lang.ArrayIndexOutOfBoundsException]

Cause

Older Spectrum r10.2.x release integrated with latest NetOps PM code version r20.2.1.

Environment

Release : 20.2

Component : CA Performance Center

Resolution

Delete the older Spectrum Data Source integration. Add the a new Spectrum Data Source targeting a OneClick host running newer Spectrum version r10.4.x.