Xtraction 2020.1 - Slow performance after upgrading
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Article ID: 196633
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Products
CA Service Desk ManagerSUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Desk Manager - Mobile ApplicationCA Service Desk Manager - Xtraction
Issue/Introduction
After upgrading Xtraction to version 2020.1, it is having performance issues.
Environment
Release : 2020.x
Component : XTRACTION FOR CA SERVICE MANAGEMENT
Resolution
Recommended to apply the 2020.2 update, that fix some performance issues.