Xtraction 2020.1 - Slow performance after upgrading

Article Id: 196633

Status: Published

Updated On: 13-08-2020 05:29

Products:

CA Service Desk Manager , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Desk Manager - Mobile Application , CA Service Desk Manager - Xtraction

Issue/Introduction:

After upgrading Xtraction to version 2020.1, it is having performance issues.

Environment:

Release : 2020.x

Component : XTRACTION FOR CA SERVICE MANAGEMENT

Resolution:

Recommended to apply the 2020.2 update, that fix some performance issues.