Xtraction 2020.1 - Slow performance after upgrading

book

Article ID: 196633

calendar_today

Updated On:

Products

CA Service Desk Manager SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Desk Manager - Mobile Application CA Service Desk Manager - Xtraction

Issue/Introduction

After upgrading Xtraction to version 2020.1, it is having performance issues.

Environment

Release : 2020.x

Component : XTRACTION FOR CA SERVICE MANAGEMENT

Resolution

Recommended to apply the 2020.2 update, that fix some performance issues.