Error encoding for all session recordings

Article Id: 196616

Status: Published

Updated On: 05-08-2020 06:58

Products:

CA Privileged Access Manager (PAM) , CA Privileged Access Manager - Cloakware Password Authority (PA) , PAM SAFENET LUNA HSM , CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction:

'Encoding error' occurring for all session recordings. Verifying the main storage it is mounted but not available

Environment:

Release : 3.3

Component : PRIVILEGED ACCESS MANAGEMENT

Resolution:

stopped the cluster and restarted all PAM servers solved the problem.