Error encoding for all session recordings

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Article ID: 196616

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Updated On:

Products

CA Privileged Access Manager (PAM) CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

'Encoding error' occurring for all session recordings. Verifying the main storage it is mounted but not available

Environment

Release : 3.3

Component : PRIVILEGED ACCESS MANAGEMENT

Resolution

stopped the cluster and restarted all PAM servers solved the problem.