Probes are unable to validating

Article Id: 196604

Status: Published

Updated On: 05-08-2020 05:05

Products:

DX Infrastructure Management , NIMSOFT PROBES , DX Infrastructure Management

Issue/Introduction:

Probes are showing Red and we are validated the probes but still showing red state.

Getting the below errors:-

Environment:

UIM : 8.51

Any probe version

Robot 9.30

Resolution:

Follow the below step:-

1. Stop "Nimsoft Robot watcher" service on this Robot

2. Make sure all probe processes are closed including spooler in the Task Manager

3. Check if there is Anti-Virus software scanning/locking the files in the nimsoft directory which is preventing the spooler service from functioning correctly. If so, exclude /nimsoft folder from scanning

4. Save off a copy of the "q2.rdb" file and remove it from the \Nimsoft\robot directory 5. Start "Nimsoft Robot Watcher" services