Probes are unable to validating

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Article ID: 196604

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

Probes are showing Red and we are validated the probes but still showing red state.

Getting the below errors:-






 

Environment

UIM : 8.51

Any probe version

Robot 9.30

Resolution

Follow the below step:-

1. Stop "Nimsoft Robot watcher" service on this Robot 

2. Make sure all probe processes are closed including spooler in the Task Manager 

3. Check if there is Anti-Virus software scanning/locking the files in the nimsoft directory which is preventing the spooler service from functioning correctly. If so, exclude /nimsoft folder from scanning 

4. Save off a copy of the "q2.rdb" file and remove it from the \Nimsoft\robot directory 5. Start "Nimsoft Robot Watcher" services

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