Probes are unable to validating

Products

• NIMSOFT PROBES
• DX Infrastructure Management
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

Probes are showing Red and we are validated the probes but still showing red state.

Getting the below errors:-

 

Environment

UIM : 8.51

Any probe version

Robot 9.30

Resolution

Follow the below step:-

1. Stop "Nimsoft Robot watcher" service on this Robot 

2. Make sure all probe processes are closed including spooler in the Task Manager 

3. Check if there is Anti-Virus software scanning/locking the files in the nimsoft directory which is preventing the spooler service from functioning correctly. If so, exclude /nimsoft folder from scanning 

4. Save off a copy of the "q2.rdb" file and remove it from the \Nimsoft\robot directory 5. Start "Nimsoft Robot Watcher" services