Spectrum Primary Archive Manager crash in 10.4.1 / 10.3.2

Products

• CA Spectrum

Issue/Introduction

The Primary Archive Manager crashed with a core file and upon doing a GDB trace the stack looks like

 

Thread 1 (Thread 0x7fd33e783720 (LWP 12331)):
#0  0x00007fd33e114be6 in CsNMgrClient::shutdown() () from /opt/SPECTRUM/lib/libgserv.so.1
#1  0x000000000044645a in CsEventDClient::~CsEventDClient() ()
#2  0x00000000004465a1 in CsEventDClient::~CsEventDClient() ()
#3  0x000000000042ee1e in CsEventDomainService::clear_request_list(CsEventDomainService*) ()
#4  0x00007fd33ca8d1e8 in TimerThreadPool::threadWorkFunc(void*) () from /opt/SPECTRUM/lib/libmoot.so.1
#5  0x00007fd33ca8a161 in moot_thread_start () from /opt/SPECTRUM/lib/libmoot.so.1
#6  0x00007fd337332bc0 in __correctly_grouped_prefixwc () from /lib64/libc.so.6
#7  0x0000000000000000 in ?? ()

 

From ARCHMGR.OUT at the time of the crash we see

? mts free: (mts_page_gap::Vfree_memory) heap 0 out of bound address 0x696170 on page 0x694000 (out of bound)

? mts free: (mts_page_gap::Vfree_memory) heap 0 out of bound address 0x6961a0 on page 0x694000 (out of bound)

ModelArchDb ERROR at DDMDbIf.cc(3555):

Generic Error: 1, getEventsInit( DDMEventCursor&, CsTulong )/getSqlStoreResult/mysql_store_result: Failure getting result

Native Error: 1114, The table '/spectrum/mysql/tmp/#sql_2fa4_12' is full

ModelArchDb ERROR at DDMDbIf.cc(3555):

Cause

Software bug that can be caused when the  Archive Manager tries to pull up over 50,000+ events

Crash is rare and is not seen that often

Environment

Release : 10.4.2, 10.4.1

Component : Spectrum Events Archive Manager

Resolution

Please open a support issue and request the following patch for your environment

Spectrum_10.04.01.D49  for Spectrum 10.4.1 with BMP 101b applied

Spectrum_10.04.01.D38 for Spectrum 10.4.1 without any patches applied

Spectrum_10.03.02.D172 for Spectrum 10.4.1 with BMP 201 applied