A user is not able to log in using External Authentication / LDAP / Active Directory though other users can.
CMN-01002: User name or password is invalid or account is locked. Note that passwords are case-sensitive. If problem continues, contact your administrator.
We've tried using different email addresses and changing passwords to see if that helps but it doesn't. The user is able to use the same credentials to login to everything else on the network.
Error seen in the app-ca.logs:
ERROR 2020-07-29 09:12:54,039 [https...] directory.LDAPDirectoryService (clarity:unknown:none:security.loginAction)
Authentication failed for::CN=userID,OU=Standard Users,OU=Corp Users,DC=CORP,DC=AD,DC=company,DC=COM::due to this reason::[LDAP: error code 49 - 80090308: LdapErr: DSID-0C090446, comment: AcceptSecurityContext error, data 52e, v2580 ]
This can be due to an invalid password or locked ldap user account password
Release : All Supported Releases
Component : CA PPM INTEGRATIONS & INSTALLATIONS