Client Automation - Failed to delete the offline agent param section

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

Following error appears in TRC_CF_REGISTER_0.log :

 

cfRegister|cfRegister|000000|ERROR  | ITRMAgent::getServerList: Failed to delete the offline agent param section

 

What does mean this error ?

 

Environment

CA Client Automation 14.0, 14.0 SP1, 14.0 SP2, 14.0 SP3

 

Resolution

This error appears when cfregister tries to delete following section in comstore :

itrm/agent/solutions/offline_agent

 

If this section does not exist, above error is written in TRC_CF_REGISTER*.log

 

This section is created when ENC Agent is enabled and if ENC Agent connection mode is set to Polling

 

If ENC is not used, the section does not exist and the error is displayed in the logs but it could be ignored.

This does not indicate a problem with ITCM Agent.