Unable to add system attribute 'Investment' to Incident Create View

Article Id: 196534
Status: Published
Updated On: 17-09-2020 15:26
Products:
Clarity PPM SaaS
Issue/Introduction:

SUMMARY: When trying to add the system attribute ‘Investment’ to ‘IncidentCreate’ view, the field does not appear.

STEPS TO REPRODUCE: 

  1. Navigate to: Administration -> views -> Incident Properties::incidentCreate -> Incident Properties -> Layout: Create -> General -> Properties, Add the 'Investment' field to left or right column.
  2. Navigate to: Home -> Incidents -> New incident. Investment field should be present but it does not appear.

 

Expected Results: Investment is added as a mandatory field

Actual Results: ‘Investment’ attribute does not appear at all on the page

Environment:

Release : 15.4.1, reproducible on 15.8.1 and below

Component : CA PPM SAAS PROJECT MANAGEMENT

Resolution:

This has been raise as defect id: DE56823

 

Workaround: create a new custom attribute on the Incident object, Data Type = lookup, and then map it to the investment browse - INV_BROWSE_INVESTMENT lookup. Then go to Layout:create for the incident properties and add it