Unable to install idash on the primary node

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Article ID: 196531

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Updated On:

Products

CA Workload Automation iDash

Issue/Introduction

Unable to install idash on the primary node.

IDash is working from secondary node, while install on primary node we are seeing this in install logs:
Property detailMessage:
       Property useStatus: true
       Property rollbackSupported: false
       Execute action successful after 0 ms
[INFO] com.install4j.runtime.beans.actions.control.RunScriptAction [ID 147861]: Execute action
       Property rollbackScript: I4jScript_Internal_116
       Property rollbackSupported: true
       Property script: I4jScript_Internal_117
       Variable changed: runInitScript=false[class java.lang.Boolean]
       Variable changed: priorConfigTableExists=false[class java.lang.Boolean] 

Cause

The customer uninstalled iDash on the primary server and then attempted to reinstall and faced the error.

Environment

Release : 12.1

Component : CA WORKLOAD AUTOMATION iDASH FOR CA 7

Resolution

We copied the idash folder from the secondary to the primary. Deleted the existing log files and started the service. Verified the iDash primary login and viewed the web UI.

Additional Information

This will not work on a WIndows OS.