Unable to register the Admin UI

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Article ID: 196501

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On Agents (SiteMinder) CA Single Sign On Federation (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) SITEMINDER

Issue/Introduction

We have freshly installed the Administrative UI for the 12.8 PS.

Installation is completed with any errors.

When we were registering the Admin UI to the PS using below command we were getting error.

 XPSRegClient siteminder -adminui-setup
[XPSRegClient - XPS Version 12.8.0400.2278]
Log output: /smapp/CA/siteminder/log/XPSRegClient.2020-08-04_065427.log
Password:

Confirm password:

Initializing system, please wait...
Validating client name, please wait...
(FATAL) : [sm-xpsxps-04670] Invalid administrator credentials.

Note: there is no smreg file present in the $siteminderhome/bin folder.

Environment

Release : 12.8

Component : SITEMINDER -WEB AGENT FOR APACHE

Resolution

Customer had not imported the key objects hence we were getting the error.

After customer imported the key objects it worked as expected and they were able to register.