"Server Unavailable" after configuring xFlow with SSL

Article Id: 196481
Status: Published
Updated On: 07-08-2020 08:52
Products:
CA Service Management - Service Desk Manager , CA Service Desk Manager
Issue/Introduction:

"Server Unavailable" after configuring xFlow with SSL

Cause:

casm.conf.js has not been configured correctly

Environment:

Release : 17.2

Component : XFLOW INTERFACE FOR SDM

Resolution:

Use the right port numbers for each microservice and add wss instead of ws for "websocket" and "collaboration" in casm.conf.js when using SSL:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/administering/enable-ssl-authentication-for-ca-service-management-solution/enable-secure-socket-layer-for-xflow-interface.html