"Server Unavailable" after configuring xFlow with SSL

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

"Server Unavailable" after configuring xFlow with SSL

Cause

casm.conf.js has not been configured correctly

Environment

Release : 17.2 and later

Component : XFLOW INTERFACE FOR SDM

Resolution

Use the right port numbers for each microservice and add wss instead of ws for "websocket" and "collaboration" in casm.conf.js when using SSL:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/troubleshooting1/troubleshooting-xflow-interface/enable-secure-socket-layer-for-xflow-interface.html