Clarity upgrade failed after the application was installed, usage of admin db upgrade commands is deprecated and unsupported

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Article ID: 196474

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

I am upgrading Clarity, my upgrade failed after application was upgrade successfully, I can see database is not upgraded in CSA.

I am trying to run 

admin preupgrade

admin db upgrade

admin upgrade force 

etc

commands and it fails anyway. What can be done?

Environment

Release : Clarity 13+ (All current Clarity releases)

Component : CA PPM INTEGRATIONS & INSTALLATIONS

Resolution

The way Clarity works is the install commands will run two parts: 1. Application upgrade 2. Database upgrade.
 
If it fails on step 1, you have to rollback the filesystem and run install again
If it fails on step 2, you have to rollback the filesystem and database and run install again.
 
Any other steps are not supported and admin commands are not supported for upgrading the database. They will not upgrade the database as the commands are deprecated in Clarity version 13+ and do not properly work.
 
If your install fails, you have to follow the steps above, there is nothing else that can be done.
We at Clarity support cannot review any admin logs as the admin commands for an upgrade, and separate database upgrade is unsupported. Only 'install' command should be used