Upgrade fails when copying the files to clarity_prev folder:
7/23/20 10:13 AM (ExecTask)
7/23/20 10:13 AM (ExecTask) _process-install-dir:
7/23/20 10:13 AM (ExecTask) Moving 22495 files to D:\clarity_prev
7/23/20 10:13 AM (ExecTask)
7/23/20 10:13 AM (ExecTask) BUILD FAILED
Release : All Supported Clarity Releases
Component : CA PPM INTEGRATIONS & INSTALLATIONS
This happens when the clarity directory is being accessed when the install is running.
1. Please rollback the Clarity files only
2. Once done, stop and remove services.
3. Ensure you have not opened the folder or cmd is closed
4. Restart the upgrade
Note: If the issue occurs again, you may consider rebooting the entire server.