Upgrade fails on moving clarity_prev folder

Article Id: 196473
Status: Published
Updated On: 03-08-2020 11:37
Products:
Clarity PPM On Premise
Issue/Introduction:

Upgrade fails when copying the files to clarity_prev folder:

 

7/23/20 10:13 AM (ExecTask) 
7/23/20 10:13 AM (ExecTask) _process-install-dir:
7/23/20 10:13 AM (ExecTask) Moving 22495 files to D:\clarity_prev
7/23/20 10:13 AM (ExecTask) 
7/23/20 10:13 AM (ExecTask) BUILD FAILED

Environment:

Release : All Supported Clarity Releases

Component : CA PPM INTEGRATIONS & INSTALLATIONS

Resolution:

This happens when the clarity directory is being accessed when the install is running.

 

1. Please rollback the Clarity files only

2. Once done, stop and remove services. 

3. Ensure you have not opened the folder or cmd is closed 

4. Restart the upgrade

 

Note: If the issue occurs again, you may consider rebooting the entire server.