Can't create policy for custom gatelet

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Article ID: 196434

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Updated On:

Products

CASB Gateway CASB Security Advanced CASB Security Premium CASB Security Standard CASB Gateway Advanced Data Loss Prevention Cloud Package

Issue/Introduction

Under the admin account, the user can't create a policy for the custom gatelet (Protect -> Polices ->New -> Policy)

but when using account with superadmin access, custom gatelet is present on the list:



Cause

Insufficient access rights.

Environment

Symantec CloudSOC (CASB) v. 3.126

Resolution

In order to see a custom gatelet in the list of services when creating a policy, the access profile needs to have Cloud Services  -> All -> View enabled:

NOTE - if even one service is not enabled in the access profile, custom gatelet will be not visible when creating policy.

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