xmattersgtw probe does not work

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Article ID: 196394

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Configuration was unable to be retrieved.

Message: Server Error: Unsupported adapter request for probe at address /Domain/hubPrimary_hub/1/xmattersgtw
Resolution: Please use either the Thick Client or Raw Configure for this probe
Error Code: PPM-020

This probe may not support this configuration. Click Raw Configure to configure using Raw Configure.

Click Retry to attempt to save your configuration again.

Click Close to close this Window.

Or Guide me , How to configure these types of alerts through email in CAUIM

Parent Workflow: AMDC1PXINF01#PDW25_OPT_TO_PIM_SF LDATE_Mon Sep 09, 2019

           Task: AMDC1PXINF01#AAMW25_OPT_FRMVRSN_PIM

         Status: FAILED

      Exit Code: 1

     Start Time: 2019-09-10 07:42:02 -0400

       End Time: 2019-09-10 07:42:16 -0400

   Run On Agent: amdc1pxinf01.soups.com - AGNT0005  Agent Hostname: amdc1pxinf01

Universal Controller URL: https://prd.sb.am.cpb.com/opswise/

Cause

Xmattersgtw probe is not a Broadcom developed probe and is not supported.

Environment

Release : 8.51

Component : UIM - DISTSRV

Resolution

Not a Broadcom product. Contact xmatters
https://github.com/xmatters/xm-labs-ca-uim

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