On the Clarity environment we have a persistent system error on multiple pages.
In app logs we can see the error:
Caused by: java.sql.SQLException: [CA Clarity][Oracle JDBC Driver]Error writing data to client-side row cache. Verify that the directory specified by the java.io.tmpdir property exists and the current user has permission to read from and write to that directory.
Release : All Supported Clarity releases
Component : CA PPM SAAS INSTALLATION AND UPGRADE
This error indicates that the Java Temp directory has to be correctly set up.
1. Please check the properties.xml in JVM parameters and ensure that the directory set up as java.io.tmpdir exists and the Clarity user has permissions to access and write to it.
2. Once corrected, restart the services
This should resolve the issue
Note: If Djava.io.tmpdir is used, we recommend setting it on both APP and BG, and redeploying all services