Error: "Service terminated unexpectedly" when running the Virtual Image Exception tool on Endpoint Protection 14.3

book

Article ID: 196377

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

When running the vietool on SEP version 14.3, it does not finish and ends with error:  "Service terminated unexpectedly".

Cause

Under investigation

Environment

  • SEP 14.3.558 client with default installation
  • Windows 10 x64 Enterprise VM guests, versions 1803 and 1909
  • Run "vietool.exe c: --generate" and note eventual error

 

Resolution

This issue is fixed in Symantec Endpoint Protection (SEP) 14.3 RU1. For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec software here.

Attachments

1597362611519__vietool.exe get_app