CABI components inside UMP not working after changing to https

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Article ID: 196360

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Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction



After changing to https both UMP and CABI servers we are now unable to access any cabi component, such as the operator console.

CABI component is accessible through cabijs url in https.
UMP component is accessible through ump url in https

Cause

configuration entries are missing from wasp.cfg and cabi.cfg files

Environment

Release : 9.2.0

Component : UIM - CABI

Resolution

the error message from the wasp.log is as follows:

Jul 14 17:00:16:829 ERROR [http-nio-80-exec-6, org.apache.catalina.core.ContainerBase.[wasp-engine].[localhost].[/cabijs].[jasperserver]] invoke() Servlet.service() for servlet [jasperserver] in context with path [/cabijs] threw exception [org.apache.tiles.impl.CannotRenderException: JSPException including path '/WEB-INF/jsp/templates/loading.jsp'.] with root cause
Jul 14 17:00:16:830 ERROR [http-nio-80-exec-6, org.apache.catalina.core.ContainerBase.[wasp-engine].[localhost].[/cabijs].[jasperserver]] java.lang.IllegalStateException: Cannot create a session after the response has been committed

This is discussed in below community thread. Can you please go through this can see if this helps to resolve this case.


https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer/viewthread?GroupId=1315&MessageKey=d0a1a970-5b97-4ef4-beed-8296f947be41&CommunityKey=170eb4e5-a593-4af2-ad1d-f7655e31513b&tab=digestviewer

After going through the entire communities document, here are the steps taken to effectively resolve the problem:

Added key in the cabi probe:


cabi_url = https://<hostname_of_cabi/cabijs



Added path for cabi in UMP wasp probe:


cabi = /hub_domain/osscrwnmb001_hub/robot/cabi



Adjusted settings on CABI wasp probe:


On setup:


data_engine = /UIM/primaryhub/Pri-Hub-Robot/data_engine


cabi = /UIM/primaryhub/robot_name/cabi


On startup/opt


java_mem_max = -Xmx6g


java_mem_init = -Xms2g


dump_memory = -XX:+HeapDumpOnOutOfMemoryError





Restart cabi server robot.


Restart UMP server robot.