Unable to disable Network Threat Protection for all users via policy

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Article ID: 196358

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Updated On:

Products

Endpoint Protection

Issue/Introduction

After upgrade of Symantec Endpoint Protection (SEP) client to version 14.3 disabling Network Threat Protection or un-checking "Enable Firewall" via policy doesn't work for all users on the system.  If logged onto the system as an administrator, these options works

Environment

  • Managed SEP 14.3 client
  • Non administrator user logged onto the system
  • Policy set to "Allow the following users to enable and disable the firewall" to "All users"
    • This setting is in the Clients -> Policies (tab) -> Location-specific Settings -> Server control -> Customize -> under Network Threat Protection section of the Client User Interface Settings.

Resolution

This issue is fixed in 14.3 RU1.  Upgrade to the latest release of SEP to resolve this issue.