Service Desk Web Services Documentation


Article ID: 196284


Updated On:


CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


This tech serves as an entry point for Service Desk administrators and programmers who want to take advantage of  web services APIs for either product enhancement or integration with third party apps.


Release : 17.3, 17.2, 17.1

Component : Svc Desk Web Services


SDM provides two types of web services APIs---SOAP and RESTFUL. Please take a look at the following online doc

Besides, there are some sample codes for both SOAP and RESTFUL web services under sdm-install-folder\\samples\sdk where "websvc" contains SOAP web service java and perl sample codes and "rest" contains RESTFUL java and js scripts. Quite often this is the entry point for administrators and programmers before they spend time reading the docs.