Service Desk Web Services Documentation

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

This tech serves as an entry point for Service Desk administrators and programmers who want to take advantage of  web services APIs for either product enhancement or integration with third party apps.

Environment

Release : 17.3, 17.2, 17.1

Component : Svc Desk Web Services

Resolution

SDM provides two types of web services APIs---SOAP and RESTFUL. Please take a look at the following online doc

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/reference/ca-service-desk-manager-reference-commands/technical-reference/web-services-methods.html

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/reference/ca-service-desk-manager-reference-commands/api-documentation-for-restful-services.html

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/administering-ca-service-desk-manager/web-services-for-ca-sdm-best-practices-and-recommendations.html

Besides, there are some sample codes for both SOAP and RESTFUL web services under sdm-install-folder\\samples\sdk where "websvc" contains SOAP web service java and perl sample codes and "rest" contains RESTFUL java and js scripts. Quite often this is the entry point for administrators and programmers before they spend time reading the docs.