DX Netops Performance Management to DX Netops Spectrum data source test fails

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps
• CA Spectrum

Issue/Introduction

DX Netops Performance Management to DX Netops Spectrum data source test fails

Looking in the PCService.log we see "Axis2 - Internal Server Error" when running the test.

Cause

Error in the formatting of axis2.xml when configuring to use TLS/SSL/HTTPS on the Spectrum OneClick server.

Environment

Release: DX Netops Performance Management 20.2.1
Release: DX Netops Spectrum 10.4.2

Component : IM Reporting / Admin / Configuration

Resolution

Correct the formatting of the axis2.xml file

Note a quick way to check the format of the XML file is using xmllint.

Example:

cd $SPECROOT/tomcat/webapps/axis2/WEB-INF/conf

xmlllint --format axis2.xml

Often this will expose errors in the XML formatting such as a missing > or < on a tag.
This may not catch all errors, nor would it catch incorrect configuration setting errors.

Additional Information

Troubleshooting DX NetOps Performance Management Integration