Multiple users unable to access Rally after switching SSO provider

Products

• CA Agile Central SaaS (Rally)

Issue/Introduction

We still have a number of users that are unable to log into Rally using the OKTA ID's. 

Cause

They get message account password has expired

Environment

Release : SAAS

Component : AGILE CENTRAL

Resolution

- Log into OKTA 

- Select 'Settings' for your profile in top right hand corner

- Reset password