CABI Jaspersoft 7.1.1 install/upgrade fail due to unsupported OS

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Spectrum
• CA Performance Management - Usage and Administration

Issue/Introduction

Installation Prerequisites when launched from setup.sh says "FAIL" for Operating System Supported.

But in fact what /etc/redhat-release says on the server:
[[email protected] /etc]# more redhat-release
Red Hat Enterprise Linux Server release 7.8 (Maipo)

 

In a silent mode, the following messages are generated:

6065 [main] DEBUG com.ca.bicoe.cajasperserver.install.preinstall.utils.SupportedVersions  - file path is/ca/installs/../../../../../../ca_install/
6065 [main] ERROR com.ca.bicoe.cajasperserver.install.preinstall.utils.SupportedVersions  - supported-version.properties file does not exist under ca_install/conf folder
Error messages file path is /ca/installs/../../../../../bundles/errormessage_en.properties
6068 [main] ERROR com.ca.bicoe.cajasperserver.install.preinstall.utils.CABIUtil  - ErrorCode : 16008   ErrorMessage : FILE.NOT.FOUND

Cause

The GEN500000000001721.tar.gz with the following md5sum does not install on Red Hat Enterprise Linux 7.8 release.

# ls -lar GEN*
-rwxrwxrwx. 1 root root 2097625171 Jul  7 15:37 GEN500000000001721.tar.gz

# md5sum GEN500000000001721.tar.gz
ec87ee36893d96b4721fb5ae84e429ec  GEN500000000001721.tar.gz

Environment

Release : 20.1

Component : UIM - CABI

Resolution

The issue has been fixed in CABI JasperReports 7.1.1.1 (7.1.1 SP1).

Additional Information

Scripts to start/start the CABI services:
/opt/CA/SharedComponents/cabusinessintelligence/startServers.sh
/opt/CA/SharedComponents/cabusinessintelligence/stopServers.sh

Scripts to start/stop the apache-tomcat service:
/opt/CA/SharedComponents/cabusinessintelligence/apache-tomcat/bin/startup.sh
/opt/CA/SharedComponents/cabusinessintelligence/apache-tomcat/bin/shutdown.sh

URL to open the JasperReports web page:
http://<JasperReports_hostname>:<port>/jasperserver-pro

 

CABI autostart on reboot is not working
https://knowledge.broadcom.com/external/article?articleId=196493