How to implement an offering without an fulfillment process
Article ID: 196244
Updated On:
Products
Issue/Introduction
Product: CA Service Catalog
I created an Offering in the CA Service Catalog which is a policy driven approval process.
I’d like to skip the fulfillment process, so that the status turns into completed after the approval process.
Is there a possibility to get an instruction how to implement an offering without an fulfillment process?
Environment
Release : 17.2 \ 17.3
Component : CA SERVICE CATALOG
Resolution
Update the offering value settings i.e 'Status on Approval' to be 'Fulfilled' which will be automatically change the status to completed once the Approvals are Done.
Note: Using Pending Fulfillment allows for more fulfillment business processes to be followed by using CA Process Automation processes.
If the request does not require fulfillment, then it reaches a state of Fulfilled.
Additional Information
Follow below document for additional information in regards to the Status Values
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