How to implement an offering without an fulfillment process

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Article ID: 196244

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Updated On:

Products

CA Service Catalog

Issue/Introduction

Product: CA Service Catalog

I created an Offering in the CA Service Catalog which is a policy driven approval process.

I’d like to skip the fulfillment process, so that the status turns into completed after the approval process.

Is there a possibility to get an instruction how to implement an offering without an fulfillment process?

Environment

Release : 17.2 \ 17.3

Component : CA SERVICE CATALOG

Resolution

Update the offering value settings i.e 'Status on Approval' to be 'Fulfilled' which will be automatically change the status to completed once the Approvals are Done. 

Note: Using Pending Fulfillment allows for more fulfillment business processes to be followed by using CA Process Automation processes.

If the request does not require fulfillment, then it reaches a state of Fulfilled.

Additional Information

Follow below document for additional information in regards to the Status Values

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/using/request-management/request-management-using-ca-service-catalog/status-values.html