Modify password of ServiceDesk User.

Products

• CA Service Desk Manager

Issue/Introduction

Is it possible to change password of Servicedesk system account

Or

Already implemented service management suite.
But now customer have policies to change password for account, will it have any affect on SDM.

Environment

Release :14.1 and higher
Component: Service Desk Manager

Resolution

->Yes, you can update servicedesk user password.

-> Run "pdm_configure" on SDM server-> and at 3rd step "System Accounts" -> provide the new password for ServiceDesk user.
Below image is FYR:

And complete the configure,taking care not to reinitialize the database.

-> Now you should be able to login into SDM as servicedesk user with new password.

-> Downtime is required to perform the steps.

NOTE: If you have other tools integrated with SDM using "ServiceDesk" username -> then required steps have to be performed from other tools as well to update the password.
 Else integrations will fail.