DX NetOps Spectrum SpectrumConfigInstaller.jar fails with error " Backup failed. Exiting."

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Article ID: 196210

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

The following error was seen trying to run the java -jar SpectrumConfigInstaller.jar command to integrate CABI 6.4.3 with a 10.4.2 OneClick server.

2020-07-29 12:03:37.69 : Jasper Version: 6.4.3
2020-07-29 12:03:37.69 : Backup failed. Exiting.

Cause

The user running the SpectrumConfigInstaller.jar file did not have Administrator privileges. Running the bash shell as the Administrator user resolved the issue. 

Environment

Release : 10.4.2

Component : Spectrum Core / OneClick

Component : CABI 6.3.2

Resolution

Run the shell as a user that has administrative privileges or run the shell as the Administrator user and then run the java -jar SpectrumConfigInstaller.jar -install command.