spooler unable to reset out-queue alarms and all robots are running on Windows 2003 servers

book

Article ID: 196205

calendar_today

Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

We have received 6 tickets with description stating that “unable to reset out-queue” and all are windows 2003 servers. We routed these tickets to MTass team but they have provided below steps to perform on the servers. We performed the below steps but still alert is not cleared in Moogsoft. I think Nimsoft version is not supporting again for 2003 servers.

Please check below points and confirm that still your facing any issue.

1) Check the <Nimsoft>\robot\q1.rdb and q2.rdb files. These are the queue files for the spooler.
If q2.rdb is small (~1KB) and q1.rdb is continuing to grow, there's probably corrupt data in q2.rdb that's causing QoS to queue on the spooler.
2) Stop the robot.
3) Move q2.rdb to a temp folder
4) Restart the robot.

This will allow the robot to create a new q2.rdb file which should then allow q1.rdb to begin to flush.

An analysis of the archived q2.rdb may show corrupt data via illegal characters which was disrupting the normal data flow.

Cause

- Robot (controller, hdb and spooler probes) are not supported for Windows 2003 OS any longer.

Environment

Release : 9.2.0

Component : UIM - ROBOT

Resolution

Windows 2003 was last supported as of UIM v8.4.

End of Platform and Database Support for CA Unified Infrastructure Management
https://support.nimsoft.com/downloads/doc/Current_-_End_of_Sales_Announcement.pdf


Robot v7.93 is the last working version for Windows 2003 Standard.

http://support.nimsoft.com/Files/Archive/00055/robot_update-7_93.zip

Link to Community discussion:
https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer/viewthread?MessageKey=8f93691f-9b51-46e5-9fc9-adf7a8f1991c&CommunityKey=170eb4e5-a593-4af2-ad1d-f7655e31513b&tab=digestviewer#bm8f93691f-9b51-46e5-9fc9-adf7a8f1991c

Additional Information

Additionally, please keep in mind that 2003 is no longer officially supported. Microsoft Support for Windows 2003 ended on July 14, 2015.