Connection and/or inventory update failure - vmware probe

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

We are getting these alarms very frequently, and checked there was no issue on the vCenter, They were up and running fine.

Environment

Release : UIM 20.3

Component : UIM - VMWARE

Resolution

Please also make sure you're using vmware-7.1.6 or later.

And make sure you check the sizing guidelines but you should have at least 2048/4096 java heap min and max configured. Its normally much higher for a larger environment. You can find sizing recommendations here:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/monitoring/clouds-containers-and-virtualization/vmware-vmware-monitoring/vmware-vmware-monitoring-release-notes.html#concept.dita_1190ac7f2dc54464b2a21bf8d8f0ca65abe0a432_SizingRecommendationsforvmwareprobe 

After configuring the memory, deactivate the probe then activate it.

 

Additional Information

vmware (VMware Monitoring) Release Notes