Agent installation Error: Not Enough Disk Space

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Article ID: 196176

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On Agents (SiteMinder) CA Single Sign On Federation (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) SITEMINDER

Issue/Introduction

During web agent installation on Linux platform, installer reports not enough space error, even after setting the following beforehand, where /tmp is a different volume than root, with enough space into which the installer can extract files;
"IATEMPDIR=/tmp; export IATEMPDIR;"

/     275MB   where agent installer is run
/tmp  3.7G    where software is unpacked.
/apps 77G     agent software target install location.

At the end of agent install, 
Error: Not Enough Disk Space.
It appears that installer was still checking root / for space.

Cause

This is a limitation of the InstallAnywhere installer, not within siteminder agent code itself.

Install anywhere always reports available Free Space for Root Partition, /, Instead of the Targeted Partition. As a result, customer is unable to install the product. 

https://community.flexera.com/t5/InstallAnywhere-Knowledge-Base/Disk-Space-Check-Reporting-Available-Free-Space-for-Root/ta-p/3454

All the below versions are affected. 

Defect Report
InstallAnywhere 2015 Premier
InstallAnywhere 2015 Premier Virt
InstallAnywhere 2015 Professional
InstallAnywhere 2017 Premier
InstallAnywhere 2017 Premier Virt
InstallAnywhere 2017 Professional
InstallAnywhere 2018

12.52 sp1cr10 and earlier Webagent installer is built on 2018 SP0. 

Installanywhere has fixed this bug in version 2018 SP1 and above.

Environment

Release : 12.52

Component : SITEMINDER -WEB AGENT FOR APACHE

Resolution

The following agent versions will be built with newer installer kit including IA version 2020, where the issue should be resolved.
12.52 SP1 CR10a 
12.52 SP1 CR11