CA WA idash fails to connect to EEM after update from 12.0.05.00 to 12.1
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CA WA idash fails to connect to EEM after update from 12.0.05.00 to 12.1

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Article ID: 196172

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Updated On:

Products

Unicenter Job Management Option iDash Workload Automation

Issue/Introduction

After upgrading CA WA iDash from release 12.0.05.00 to 12.1 and restarting the iDash server noticed a lot of errors regarding a failure between the connection from iDasdh to EEM.

(The EEM configuration were left untouched)
here the iDash error log: 
[root@#### ~]# cat /opt/CA/idash/log/error.log
20-07-08 14.45.06 [ERROR] EEM:com.ca.idash.eem.common.EEMLogger: 
com.ca.idash.eem.ae.AESecurityException: EE_EXCEPTION Exception
 at com.ca.idash.eem.EemProvider.initializeEEM(EemProvider.java:205)
 at com.ca.idash.eem.EemProvider.<init>(EemProvider.java:62)
 at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
 at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
 at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
 at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:490)
 at java.base/java.lang.Class.newInstance(Class.java:584)
 at com.ca.idash.eem.ae.AESecurity.<init>(AESecurity.java:60)
 at com.ca.idash.eem.ae.security.IDashAESecurityAPI.initialize(IDashAESecurityAPI.java:37)
 at com.ca.idash.core.security.eem.EEMSecurityProvider.initialize(EEMSecurityProvider.java:101)
 at com.ca.idash.core.server.EemD.initializeEemProvider(EemD.java:142)
 at com.ca.idash.core.server.EemD.oneIteration(EemD.java:90)
 at com.ca.idash.core.server.BaseThread.run(BaseThread.java:159)
Caused by: [SafeConfigurator::initItech: itech initialization failed]
com.ca.eiam.SafeException: EE_EXCEPTION Exception
 at com.ca.itechnology.iclient.IclUtil.xmlToConfigElement(IclUtil.java:5464)
 at com.ca.eiam.SafeConfigurator.initItech(SafeConfigurator.java:210)
 at com.ca.eiam.SafeConfigurator.init_internal(SafeConfigurator.java:137)
 at com.ca.eiam.SafeConfigurator.init(SafeConfigurator.java:120)
 at com.ca.idash.eem.EemProvider.initializeEEM(EemProvider.java:144)
 ... 12 more
Caused by: com.ca.itechnology.iclient.IclException: java.lang.NoClassDefFoundError: javax/xml/bind/JAXBContext
 ... 17 more
Caused by: java.lang.NoClassDefFoundError: javax/xml/bind/JAXBContext
 at com.ca.itechnology.iclient.IclUtil.xmlToConfigElement(IclUtil.java:5458)
 ... 16 more
Caused by: java.lang.ClassNotFoundException: javax.xml.bind.JAXBContext
 at java.base/java.net.URLClassLoader.findClass(URLClassLoader.java:471)
 at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:588)
 at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:521)
 ... 17 more
20-07-08 14.45.11 [ERROR] EEM:com.ca.idash.eem.common.EEMLogger: Unknown EEM Configuration error
com.ca.idash.eem.ae.AESecurityException: EE_EXCEPTION Exception
 at com.ca.idash.eem.EemProvider.initializeEEM(EemProvider.java:205)
 at com.ca.idash.eem.EemProvider.<init>(EemProvider.java:62)
 at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
 at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
 at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
 at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:490)
 at java.base/java.lang.Class.newInstance(Class.java:584)
 at com.ca.idash.eem.ae.AESecurity.<init>(AESecurity.java:67)
 at com.ca.idash.eem.ae.security.IDashAESecurityAPI.initialize(IDashAESecurityAPI.java:37)
 at com.ca.idash.core.security.eem.EEMSecurityProvider.initialize(EEMSecurityProvider.java:101)
 at com.ca.idash.core.server.EemD.initializeEemProvider(EemD.java:142)
 at com.ca.idash.core.server.EemD.oneIteration(EemD.java:90)
 at com.ca.idash.core.server.BaseThread.run(BaseThread.java:159)
Caused by: [SafeConfigurator::initItech: itech initialization failed]
com.ca.eiam.SafeException: EE_EXCEPTION Exception
 at com.ca.itechnology.iclient.IclUtil.xmlToConfigElement(IclUtil.java:5464)
 at com.ca.eiam.SafeConfigurator.initItech(SafeConfigurator.java:210)
 at com.ca.eiam.SafeConfigurator.init_internal(SafeConfigurator.java:137)
 at com.ca.eiam.SafeConfigurator.init(SafeConfigurator.java:120)
 at com.ca.idash.eem.EemProvider.initializeEEM(EemProvider.java:144)
 ... 12 more
Caused by: com.ca.itechnology.iclient.IclException: java.lang.NoClassDefFoundError: javax/xml/bind/JAXBContext
 ... 17 more
Caused by: java.lang.NoClassDefFoundError: javax/xml/bind/JAXBContext
 at com.ca.itechnology.iclient.IclUtil.xmlToConfigElement(IclUtil.java:5458)
 ... 16 more
20-07-08 14.45.11 [ERROR] EEM:com.ca.idash.core.security.eem.EEMSecurityProvider: initialize failed Unknown EEM Configuration error: EE_EXCEPTION Exception
com.ca.idash.eem.ae.AESecurityException: Unknown EEM Configuration error: EE_EXCEPTION Exception
 at com.ca.idash.eem.ae.AESecurity.<init>(AESecurity.java:91)
 at com.ca.idash.eem.ae.security.IDashAESecurityAPI.initialize(IDashAESecurityAPI.java:37)
 at com.ca.idash.core.security.eem.EEMSecurityProvider.initialize(EEMSecurityProvider.java:101)
 at com.ca.idash.core.server.EemD.initializeEemProvider(EemD.java:142)
 at com.ca.idash.core.server.EemD.oneIteration(EemD.java:90)
 at com.ca.idash.core.server.BaseThread.run(BaseThread.java:159)
20-07-08 14.45.11 [ERROR] EEM:com.ca.idash.core.server.EemD: EEM initialize failed Unknown EEM Configuration error: EE_EXCEPTION Exception
com.ca.idash.core.exception.IdashSecurityException: Unknown EEM Configuration error: EE_EXCEPTION Exception
 at com.ca.idash.core.security.eem.EEMSecurityProvider.initialize(EEMSecurityProvider.java:104)
 at com.ca.idash.core.server.EemD.initializeEemProvider(EemD.java:142)
 at com.ca.idash.core.server.EemD.oneIteration(EemD.java:90)
 at com.ca.idash.core.server.BaseThread.run(BaseThread.java:159)

[root@***** ~]#

and here the idasheem log file:
[root@****** ~]# cat /opt/CA/idash/log/idasheem.log
20-07-08 14.45.06 [ERROR] EEM:com.ca.idash.eem.common.EEMLogger: 
com.ca.idash.eem.ae.AESecurityException: EE_EXCEPTION Exception
 at com.ca.idash.eem.EemProvider.initializeEEM(EemProvider.java:205)
 at com.ca.idash.eem.EemProvider.<init>(EemProvider.java:62)
 at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
 at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
 at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
 at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:490)
 at java.base/java.lang.Class.newInstance(Class.java:584)
 at com.ca.idash.eem.ae.AESecurity.<init>(AESecurity.java:60)
 at com.ca.idash.eem.ae.security.IDashAESecurityAPI.initialize(IDashAESecurityAPI.java:37)
 at com.ca.idash.core.security.eem.EEMSecurityProvider.initialize(EEMSecurityProvider.java:101)
 at com.ca.idash.core.server.EemD.initializeEemProvider(EemD.java:142)
 at com.ca.idash.core.server.EemD.oneIteration(EemD.java:90)
 at com.ca.idash.core.server.BaseThread.run(BaseThread.java:159)
Caused by: [SafeConfigurator::initItech: itech initialization failed]
com.ca.eiam.SafeException: EE_EXCEPTION Exception
 at com.ca.itechnology.iclient.IclUtil.xmlToConfigElement(IclUtil.java:5464)
 at com.ca.eiam.SafeConfigurator.initItech(SafeConfigurator.java:210)
 at com.ca.eiam.SafeConfigurator.init_internal(SafeConfigurator.java:137)
 at com.ca.eiam.SafeConfigurator.init(SafeConfigurator.java:120)
 at com.ca.idash.eem.EemProvider.initializeEEM(EemProvider.java:144)
 ... 12 more
Caused by: com.ca.itechnology.iclient.IclException: java.lang.NoClassDefFoundError: javax/xml/bind/JAXBContext
 ... 17 more
Caused by: java.lang.NoClassDefFoundError: javax/xml/bind/JAXBContext
 at com.ca.itechnology.iclient.IclUtil.xmlToConfigElement(IclUtil.java:5458)
 ... 16 more
Caused by: java.lang.ClassNotFoundException: javax.xml.bind.JAXBContext
 at java.base/java.net.URLClassLoader.findClass(URLClassLoader.java:471)
 at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:588)
 at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:521)
 ... 17 more
20-07-08 14.45.06 [ INFO] EEM:com.ca.idash.eem.common.EEMLogger: sleeping 5 and re-trying...
20-07-08 14.45.11 [ERROR] EEM:com.ca.idash.eem.common.EEMLogger: Unknown EEM Configuration error
com.ca.idash.eem.ae.AESecurityException: EE_EXCEPTION Exception
 at com.ca.idash.eem.EemProvider.initializeEEM(EemProvider.java:205)
 at com.ca.idash.eem.EemProvider.<init>(EemProvider.java:62)
 at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
 at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
 at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
 at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:490)
 at java.base/java.lang.Class.newInstance(Class.java:584)
 at com.ca.idash.eem.ae.AESecurity.<init>(AESecurity.java:67)
 at com.ca.idash.eem.ae.security.IDashAESecurityAPI.initialize(IDashAESecurityAPI.java:37)
 at com.ca.idash.core.security.eem.EEMSecurityProvider.initialize(EEMSecurityProvider.java:101)
 at com.ca.idash.core.server.EemD.initializeEemProvider(EemD.java:142)
 at com.ca.idash.core.server.EemD.oneIteration(EemD.java:90)
 at com.ca.idash.core.server.BaseThread.run(BaseThread.java:159)
Caused by: [SafeConfigurator::initItech: itech initialization failed]
com.ca.eiam.SafeException: EE_EXCEPTION Exception
 at com.ca.itechnology.iclient.IclUtil.xmlToConfigElement(IclUtil.java:5464)
 at com.ca.eiam.SafeConfigurator.initItech(SafeConfigurator.java:210)
 at com.ca.eiam.SafeConfigurator.init_internal(SafeConfigurator.java:137)
 at com.ca.eiam.SafeConfigurator.init(SafeConfigurator.java:120)
 at com.ca.idash.eem.EemProvider.initializeEEM(EemProvider.java:144)
 ... 12 more
Caused by: com.ca.itechnology.iclient.IclException: java.lang.NoClassDefFoundError: javax/xml/bind/JAXBContext
 ... 17 more
Caused by: java.lang.NoClassDefFoundError: javax/xml/bind/JAXBContext
 at com.ca.itechnology.iclient.IclUtil.xmlToConfigElement(IclUtil.java:5458)
 ... 16 more







Environment

iDash Release: 12.1.00.00-0455
EEM Release: 12.6.0.5

Component : CA WORKLOAD AUTOMATION iDASH FOR CA 7

 

Resolution

Reinstalling iDash resolved the errors on the log file.

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