CEMMON - CSSMTP email delivery inconsistent

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Article ID: 196168

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Updated On:

Products

CA Compliance Event Manager

Issue/Introduction

After startup or a refresh. One email is delivered per PDS change. Delivery then stops until another startup and/or refresh.

Environment

Release : 6.0

Component : CA COMPLIANCE EVENT MANAGER

Resolution

First, get the CEMTRC.

Check to see if CEM was sending emails to CSSMTP. First, the setup of the email is done.

[07/24|15:30:37.206689|16D0700000000000] --> Entered sendCsSmtpEmail()
[07/24|15:30:37.206697|16D0700000000000] Configured writer name(CSSMTP), sysout class(B)
[07/24|15:30:37.210870|16D0700000000000] HELO User01.COM
[07/24|15:30:37.210882|16D0700000000000] MAIL FROM:<[email protected]>
[07/24|15:30:37.210893|16D0700000000000] RCPT TO:<[email protected]>
[07/24|15:30:37.210902|16D0700000000000] DATA
[07/24|15:30:37.210913|16D0700000000000] From: [email protected]
[07/24|15:30:37.210921|16D0700000000000] To: [email protected]
[07/24|15:30:37.210929|16D0700000000000] Subject: Compliance Event Manager PDS Monitor Alert
[07/24|15:30:37.210938|16D0700000000000] X-Mailer: CA.Compliance.Event.Manager.6.0
[07/24|15:30:37.210948|16D0700000000000] X-Vendor: Broadcom, Inc.
[07/24|15:30:37.210972|16D0700000000000] MIME-Version: 1.0
[07/24|15:30:37.210980|16D0700000000000] Content-Type: text/html
[07/24|15:30:37.210992|16D0700000000000]  CA Compliance Event Manager detected a change to a monitored PDS member.<br><br>DATE_SYSTE
M=24-Jul-2020<br> TIME_SYSTEM=11:30:37<br> SYSID=TEC2<br> SYSPLEX=TEC1PLX<br> PUUID=bfbf1a22-874c-47f9-b138-ab4c2f6282a8 <br>EVENT=P
DS_MONITOR<br> ESM=TOPSECRET<br> USERID=SCFEF<br>JOBNAME=SCFEF<br>                 SOURCE=A31TC136<br> DSN=SYS1.PARMLIB<br> MEMBER=A
DYSET02<br> PROGRAM=ISRUDL<br> VOLUME=CATTD2<br> LINKLIST=LINKLIST:unknown<br> LPALIST=LPALIST:unknown<br>  APFLIST=APFLIST:unknown<
br> PARMLIB=PARMLIB:unknown<br> Change Detected:<br> INSERT
New Rec#         15 *-----TEST-----PDS MONITOR IN CA/CEM.........11 TWO........             00200000
[07/24|15:30:37.211015|16D0700000000000]

Followed by the action to send the email to CSSMTP:
[07/24|15:30:37.214845|16D0700000000000] <-- Exiting sendCsSmtpEmail()
[07/24|15:30:37.214866|16D0700000000000] Successfully performed the action EMAIL for the policy bfbf1a22-874c-47f9-b138-ab4c2f6282a8
[07/24|15:30:37.214874|16D0700000000000] Successfully performed the action EMAIL for the policy bfbf1a22-874c-47f9-b138-ab4c2f6282a8
[07/24|15:30:37.214881|16D0700000000000] <-- Exiting mapemail()
[07/24|15:30:37.214896|16D0700000000000] <-- Exiting MAPACTP(), returnCode = 0
[07/24|15:31:05.678554|16D0600000000000] memoryArtifact address is 0x1669c4c0
[07/24|15:31:05.678657|16D0600000000000] +++ MAPTERM(), eval count = 2, true = 2, false = 0
[07/24|15:31:05.678667|16D0600000000000] +++ MAPTERM(), actp count = 1
[07/24|15:31:05.678676|16D0600000000000] +++ MAPTERM(), cfgCountMode = 0
[07/24|15:31:05.678684|16D0600000000000] +++ MAPTERM(), Count of email = 5, wto = 0, siem = 0
[07/24|15:31:05.678692|16D0600000000000] +++ MAPTERM(), Count of dcd = 0, sysprint = 0, chorus = 0
[07/24|15:31:05.678702|16D0600000000000] +++ MAPTERM(), cfgSignonVioMode = 0
[07/24|15:31:05.678708|16D0600000000000] +++ MAPTERM(), Threashold = 0, current = 0, num WTOs = 0
[07/24|15:40:38.253139|16D0700000000000] --> Entered MAPEVAL() for listener type=3
[07/24|15:40:38.253238|16D0700000000000] Record descriptors event len=5122, type=255, record version=1
[07/24|15:40:38.253250|16D0700000000000] Op code = 0xD8

The two highlighted portions show that the email action was performed and that it had a return code of zero.

If CEM is sending messages to CSSMTP, the root problem with the emails is with CSSMTP or even be at a Mail Server level.