SDM: Service Point implementation question about hiding URL port values

Article Id: 196154

Status: Published

Updated On: 29-07-2020 06:38

Products:

CA Service Management - Service Desk Manager , CA Service Desk Manager

Issue/Introduction:

Setting up Service Point, wish to know if it is possible to use a URL to Service Point which does not include the port number (http://SERVER1:9002/casm.html#/bui/home)?

Environment:

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution:

One will either need to make a "friendly URL" that will mask the actual URL itself (including the port number) or reconfigure Service Point to operate from port 80 or 443 (for SSL).