SDM: Service Point implementation question on adding browse functionality to KB Articles
Article ID: 196152
Updated On:
Products
CA Service Management - Service Desk Manager
CA Service Desk Manager
Issue/Introduction
Setting up Service Point, is there a way to browse the knowledge documents in Service Point, preferably an icon under the search bar?
Environment
Release : 17.3
Component : SERVICE DESK MANAGER
Resolution
Service Point is primarily a search based application. There is no native facility available to allow one to browse for a given content without a specific search base in mind.
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