SDM: Service Point implementation Adding a Custom Link

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Article ID: 196151

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

Setting up Service Point, is there a way to create custom links on the Service Point's main page

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

One can customize some HTML /JS page to show this. What I have noticed in the architecture of the application is that there is a series of json and js scripts that control the overall behaviour of the product. The "Skip Navigation" and "My Tickets" links are maintained by the following files:

"Skip Navigation" Link:
C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\apps\l1\locale\en-US\locale_l1_en-US.json
C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\apps\l1\locale\en-US\streams.json
C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\assets\i18n\en_US.json
C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\bower_components\casm-ux\assets\i18n\en_US.json
C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\js\apps\l1\casm_features.js

--------------------------------------------------------------------------------------

"My Tickets" Link:
C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\assets\i18n\en_US.json
C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\bower_components\casm-ux\assets\i18n\en_US.json

The above json files are leveraged by the casm.html file located:

C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public
C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\bower_components\casm-ux

The thing to keep in mind is that when there is an update to the application in the form of a patch or a roll up, there is a very high chance that the changes made will need to be re-done. There is no facility similar to Service Desk's WSP or site/mods directory that allows one to maintain a custom version of these files.