Adding a Custom Link to Service Point

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Setting up Service Point, is there a way to create custom links on the Service Point's main page

Environment

Release : 17.3 or higher

Component : SERVICE DESK MANAGER

Resolution

One can customize some HTML /JS page to show this. What I have noticed in the architecture of the application is that there is a series of json and js scripts that control the overall behaviour of the product. The "Skip Navigation" and "My Tickets" links are maintained by the following files:

"Skip Navigation" Link:
C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\apps\l1\locale\en-US\locale_l1_en-US.json
C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\apps\l1\locale\en-US\streams.json
C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\assets\i18n\en_US.json
C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\bower_components\casm-ux\assets\i18n\en_US.json
C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\js\apps\l1\casm_features.js

--------------------------------------------------------------------------------------

"My Tickets" Link:
C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\assets\i18n\en_US.json
C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\bower_components\casm-ux\assets\i18n\en_US.json

The above json files are leveraged by the casm.html file located:

C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public
C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\bower_components\casm-ux

Additional Information

The above information is provided for informational purposes with regards to how content is presented in xFlow.  Any adjustments to the above files to add html links is not supported.  Broadcom Support is not permitted to assist in modifying the indicated files.

Additionally, whenever there is an update to the application in the form of a patch or a roll up, there is a very high chance that the changes made will need to be re-done.

There is no facility similar to Service Desk's WSP or site/mods directory that allows one to maintain a custom version of these files.