Rally: Subscription data export request

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Article ID: 196148

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Updated On:

Products

CA Agile Central SaaS (Rally) CA Agile Central On Premise (Rally)

Issue/Introduction

Customers whose contracts are going to end or would also like to request a data dump of their account data in case it's needed for other reasons.

Cause

Subscription data export is needed.

Environment

Release : SAAS

Component : AGILE CENTRAL

Resolution

A Subscription Admin will open support case asking for a Subscription export.  Depending on the amount of data in the subscription, this can take several days to generate, so please open the support case as a Severity 4 to allow time for the request to be completed.

 

When you are notified that the export has been completed the subscription admin can download the subscription data directly from their Subscription page.

Please follow the below steps and download the file.

1. Login to Rally as a subscription admin.

2. Go to Setup --> Select  Subscription from the above links.

3. The download link will be available here.

Please download the file and keep an eye on your Data export expiration date: 08/04/2020 10:06 PM MDT.

Subscription Admins need to download the file before the link expires.

 

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