Compliance for ISO based on 9241-161:2016

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Does SDM ISO follow complicance based on  ISO 9241-161:2016 “Ergonomics of human-system interaction — Part 161: Guidance on visual user-interface elements”. 

Environment

USRD 17.3

Resolution

At this point we do not adhere to or strictly follow the ISO standard 9241-161:2016 since many of our design principles might overlap with it.