Data_engine fails to start with - Error - OCI_SUCCESS_WITH_INFO

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Article ID: 196114

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Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

The data_engine probe fails to start and captures the error below in the data_engine.log

de: getOCISvcCtxUnq (GET) OCISessionGet: retrieving from pool OCI:SP:q4TbQ6OxiK7gUwkGGKynvC ...
[139648670086976] 0 de: data_engine [main] [main] - getOCISvcCtxUnq [main] data_engine [main] status: 1
 Error - OCI_SUCCESS_WITH_INFO
 OCIEnv: 0x0x144a090 OCIAuthInfo: 0x0x1457780 OCISvcCtx: 0x(nil) 
 - Error: getOCISvcCtxUnq [main] data_engine [main] status: 1
 Error - OCI_SUCCESS_WITH_INFO
 OCIEnv: 0x0x144a090 OCIAuthInfo: 0x0x1457780 OCISvcCtx: 0x(nil) 
de: getOCISvcCtxUnq (RETURN) OCISessionGet: retrieving from pool: OCI:SP:q4TbQ6OxiK7gUwkGGKynvC STATUS=1

Cause

This problem is sometimes seen in a UIM instance with Oracle when the designated data_engine user password is about to expire and an expiration message is display during the logon process

Environment

Release : 9.1.0

Component : UIM - DATA_ENGINE

Resolution

Reset the password for designated data_engine user