Error: RPT-0023: Unable to run Out of Box Jaspersoft Resource Management reports

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Article ID: 196095

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

  • Some users are seeing the below error when attempting to run Out of Box Jaspersoft Resource Management Reports from Reports and Jobs
  • Error: RPT-0023: The user does not exist on reporting server or incorrect login credentials or server may be down. Please contact your system administrator.

Cause

This is due to one or more access rights missing for hte user

Environment

Release : All Supported Releases

Component : CA PPM SAAS JASPERSOFT

Resolution

Ensure the user has the following access:

  1. Grant the user access right: Advanced Reporting - Report Create (granted at the global level)
  2. Add the user to the following group in Clarity: PMO Advanced Reporting Resource Management
  3. Run the below jobs:
    • Create and Update Jaspersoft Users
    • Synchronize Jaspersoft Roles

Additional Information

  • See more details in KB: 122774 - How to Run Reports from Clarity Reports and Jobs
  • See KB: 141061 for tips on how to optimize use of Self Service for Clarity