Error: RPT-0023: Unable to run Out of Box Jaspersoft Resource Management reports
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Article ID: 196095
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Updated On:
Products
Clarity PPM SaaSClarity PPM On Premise
Issue/Introduction
Some users are seeing the below error when attempting to run Out of Box Jaspersoft Resource Management Reports from Reports and Jobs
Error: RPT-0023: The user does not exist on reporting server or incorrect login credentials or server may be down. Please contact your system administrator.
Cause
This is due to one or more access rights missing for hte user
Environment
Release : All Supported Releases
Component : CA PPM SAAS JASPERSOFT
Resolution
Ensure the user has the following access:
Grant the user access right: Advanced Reporting - Report Create (granted at the global level)
Add the user to the following group in Clarity: PMO Advanced Reporting Resource Management
Run the below jobs:
Create and Update Jaspersoft Users
Synchronize Jaspersoft Roles
Additional Information
See more details in KB: 122774 - How to Run Reports from Clarity Reports and Jobs
See KB: 141061 for tips on how to optimize use of Self Service for Clarity