Cannot get approval notification to go to requester

Products

• CA Service Catalog

Issue/Introduction

Cannot get approval notification to go to requester. Made the change through the events-rules-actions for "

When Status is Approved Enabled Y Rule with filter that fires once for each service when status changed to Approved"

 

Name: When Status is Approved Status: Enabled Description: Rule with filter that fires once for each service when status changed to Approved Event Filter: status=800 or status=999

Environment

Release : 17.1 or higher

Component : CA SERVICE CATALOG

Cause

The existing event under -

'Request/Subscription Item Change' > 'When Status is Pending Approval' and action 'Notify Requestor on Pending Approval'

Was looking for a status of 400

However after querying the database:

select * from usm_request where request_id = 105756

The status of this request was 1102

Resolution

Made a copy of the 'When Status is Pending Approval' event and created a new one for when status is pending business approval, then modified it to look for a status of 1102.

After this the email was sent out properly.