Occasionally, OneClick is not able to authenticate with our LDAP server. From a tcpdump we can see the following message from the Ldap with:
>> LdapError <NumberXX> In order to perform this operation a successful bind must be completed on the connection ....
A restart of OneClick tomcat will temporarily fix the problem until the LDAP server requests another successful bind.
OneClick does not respond to an LDAP bind request
Release : 10.4.1, 10.4.0, 10.3.2
Component : Spectrum OneClick
This issue is scheduled to be fixed with 10.4.2
Until then, please open a support issue and request patch for your environment
Spectrum_10.04.00.PTF_10.4.022 for Spectrum 10.4.0
Spectrum_10.04.01.PTF_10.4.123a. for Spectrum 10.4.1 with BMP_10.4.101b installed
Spectrum_10.03.02.D170 for Spectrum 10.3.2 with BMP_10.3.201