OneClick is unable to authenticate with LDAP, this causes users to be unable to be logged in

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Article ID: 196046

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Updated On:

Products

CA Spectrum

Issue/Introduction

Occasionally, OneClick is not able to authenticate with our LDAP server.  From a tcpdump we can see the following message from the Ldap with:

>> LdapError <NumberXX> In order to perform this operation a successful bind must be completed on the connection ....




A restart of OneClick tomcat will temporarily fix the problem until the LDAP server requests another successful bind.

Cause

OneClick does not respond to an LDAP bind request

Environment

Release : 10.4.1, 10.4.0, 10.3.2

Component : Spectrum OneClick

Resolution

This issue is scheduled to be fixed with 10.4.2

Until then, please open a support issue and request patch for your environment

Spectrum_10.04.00.PTF_10.4.022 for Spectrum 10.4.0

Spectrum_10.04.01.PTF_10.4.123a. for Spectrum 10.4.1 with BMP_10.4.101b  installed

Spectrum_10.03.02.D170 for Spectrum 10.3.2 with BMP_10.3.201