OneClick is unable to authenticate with LDAP, this causes users to be unable to be logged in
Article ID: 196046
Updated On:
Products
Issue/Introduction
Occasionally, OneClick is not able to authenticate with our LDAP server. From a tcpdump we can see the following message from the Ldap with:
>> LdapError <NumberXX> In order to perform this operation a successful bind must be completed on the connection ....
A restart of OneClick tomcat will temporarily fix the problem until the LDAP server requests another successful bind.
Cause
OneClick does not respond to an LDAP bind request
Environment
Release : 10.4.1, 10.4.0, 10.3.2
Component : Spectrum OneClick
Resolution
This issue is scheduled to be fixed with 10.4.2
Until then, please open a support issue and request patch for your environment
Spectrum_10.04.00.PTF_10.4.022 for Spectrum 10.4.0
Spectrum_10.04.01.PTF_10.4.123a. for Spectrum 10.4.1 with BMP_10.4.101b installed
Spectrum_10.03.02.D170 for Spectrum 10.3.2 with BMP_10.3.201
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