WCC: CSAM is not configured properly for the ports 9010, 49152

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - System Agent (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent
• Autosys Workload Automation

Issue/Introduction

We upgraded AutoSys to 11.3.6 SP8 and WCC to 11.4.7 and since then when we want to validate AutoSys servers in WCC (configuration tab) we get following messages:

Error: E190222 The CSAM is not configured properly for the ports 9010, 49152. You may need to configure it manually from the command line as privileged user.
Confirmation: I190104 NPE_Autosys - The server was validated successfully.

So the autoSys servers are validated but it seems there is some kind of misconfiguration at CSAM level.

CSAM seems to be properly configured:

On AutoSys servers
./csamconfigedit port 9010 display
EnableSSL=False
PmuxServerPort=7163
EnablePmux=False

./csamconfigedit portrange=49152-50176 display ./csamconfigedit portrange=49152-50176 display
EnableSSL=True
EnablePmux=True

In WCC we have same values
./csamconfigedit port 9010 display
EnableSSL=False
PmuxServerPort=7163
EnablePmux=False

./csamconfigedit portrange=49152-50176 display ./csamconfigedit portrange=49152-50176 display
EnableSSL=True
EnablePmux=True

I cannot see any error on CSAM log and all seems to be working fine but I am not sure why we have this error in configuration tab.

Any of you have an idea what can be misconfigured and how to fix it?

Environment

Release : 11.3.6

Component : CA Workload Automation AE (AutoSys)

Resolution

Confirm all the csam port configurations between AutoSys and WCC are consistent.

Example check the following:

$CSAM_SOCKADAPTER/bin/csamconfigedit display
$CSAM_SOCKADAPTER/bin/csamconfigedit port=9000 display
$CSAM_SOCKADAPTER/bin/csamconfigedit port=9010 display
$CSAM_SOCKADAPTER/bin/csamconfigedit portrange=49152-50176 display

If a change is needed make it.

Example

$CSAM_SOCKADAPTER/bin//csamconfigedit port=9010 enablepmux=true enablessl=true

NOTE - you need to be root to access/write the csam files.

Additionally check in the WCC UI itself -> configuration -> preferences -> configuration
Under the AE section review the settings

Enable SSL 

Enable PMUX

The above must match what is set in the csamconfigedit results