Error: opening folder error #25 with CA Web Viewer 11.5

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Article ID: 196029

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Updated On:

Products

CA Output Management Web Viewer

Issue/Introduction

Getting this error with DOCVIEW Web 11.5 when trying to access a report

Error : Error Opening folder! Error #25; FolderId=Reports; Location=dras|S390 :DRASSVR:REPORTS

Cause

Error # 25 is a communications error.

Environment

Release : 11.5

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution

 This could be due to a number of factors such as:

  1. Sporadic network problems
  2. Configuration changes.  
    Were any ENF, CCITCP, CCITCPGW or CCIPC definitions changed?
    Were there any DNS, IP address or other communications systems changes?
  3. Is there a successful CCIPC config test result? On the Web Viewer server, go to All Programs->CA->CAICC-PC->
  4. Is it possible CCITCPGW definitions/configurations are no longer correct? 
  5. Changes to configuration on the mainframe. If the DRAS you defined to the folder is now incorrect - no longer discoverable' Delete, rediscover, recreate the folder definition. 
  6. Timeouts - to increase the Timeout setting, use the Web Viewer Administration Tool, File, Preferences, TimeOuts tab, to increase the Remote response timeout. 
  7. Problems on the mainframe. There may be mainframe issues with DRAS, ENF and/or CCITCP Started Tasks - Check if any of those tasks are unresponsive and recycle them if needed.  Recycling ENF will recycle CCITCP.
  8. Check the DRAS log (with message suppression off) for related messages

If you make changes to the the CCI/PC configuration, be sure to recycle IIS after updating.

Additional Information

Documentation to collect:

Latest omlog from the \windows\temp directory (this is the default location)