Errors installing 6.7 on RHEL5/RHEL6

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Article ID: 195980

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Updated On:

Products

CA Release Automation - Release Operations Center (Nolio) CA Release Automation - DataManagement Server (Nolio)

Issue/Introduction

While trying to install Nolio 6.7 (agents and/or server) on RHEL5 and RHEL6 it returns errors. On RHEL6 it returns:

Unpacking JRE ...
Starting Installer ...
java.lang.UnsatisfiedLinkError: /root/nolio_agent_linux_x64_6_7_0_b81.sh.1477.dir/jre/lib/amd64/libfontmanager.so: /lib64/libc.so.6: version `GLIBC_2.14' not found (required by /root/nolio_agent_linux_x64_6_7_0_b81.sh.1477.dir/jre/bin/../modified/lib/libz.so.1)
 at java.lang.ClassLoader$NativeLibrary.load(Native Method)

 

On RHEL5 it returns:

Unpacking JRE ...
Starting Installer ...
Error: dl failure on line 893
Error: failed /tmp/nolio_agent_linux_x64_6.7.0.81.sh.29.dir/jre/lib/amd64/server/libjvm.so, because /tmp/nolio_agent_linux_x64_6.7.0.81.sh.29.dir/jre/lib/amd64/server/libjvm.so: ELF file OS ABI invalid

 

 

Cause

Nolio Release Automation version 6.7 no longer supports these platforms. For supported platform information please see the documentation, here: https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/intelligent-automation/release-automation-nolio/6-7/installation/system-requirements.html 

Environment

Release : 6.7

Component : CA RELEASE AUTOMATION CORE

Resolution

If you can supply the JRE then you might want to consider using the nolio_agent_6_7_0_81.sh installer to install the latest agent. If the java binary is generally available on that machine then the nolio_agent_6_7_0_81.sh installer can be run manually or from ASAP via the Agent Management -> Plus icon -> Install Agent on a Unix server (SSH) option. From the dialog box that will open you'd select the OS Type option: Linux/Unix (Requires JRE). 

Notes:

  1. This solution is given to try and assist with a workable solution until the platform can be upgraded to RHEL7+. However, RHEL5 and RHEL6 is still not officially supported. So it is recommended to upgrade them to RHEL7+ as soon as possible. 
  2. Even if your Mgmt server is already has the 6.7.1 patch applied, using ASAP to install the agent using the method above will install the 6.7.0.81 agent. But you can upgrade the agent (for ex: to 6.7.0.124) through the ASAP if so desired after the initial install. 


 

Additional Information

A number of the installers for Windows and Linux bundle/embed Java. Nolio version 6.7 moved from Oracle Java to AdoptOpenJDK version:

openjdk version "1.8.0_232"
OpenJDK Runtime Environment (AdoptOpenJDK)(build 1.8.0_232-b09)
OpenJDK 64-Bit Server VM (AdoptOpenJDK)(build 25.232-b09, mixed mode)

AdoptOpenJDK no longer supports RHEL5. Please see here for more information: https://adoptopenjdk.net/supported_platforms.html