Server missing in UMP

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Article ID: 195979

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

In every tax office the customer runs 2 servers (file server and another server). Both servers are installed identically (same OS, same UIM robot etc.).
But the second server won't appear in UMP (only with a ping test). ‚ÄčThe customer already cleaned the file "excluded_devices.csv" and the database to eliminate problems with the "blacklist."
The robots seem to communicate properly with the IM, but communication between IM and UMP seems to be disturbed.

Cause

- Windows Server 2016
- Robot Version 9.30
- UIM Version 9.2.x

Environment

Release : 9.2.0

Component : UIM - UMP_USM

Resolution

Starting with UIM 9.0.2, if you delete devices from the UMP USM inventory and selected the "Prevent rediscovery" option, then these devices are added to the following tables in the UIM database:

CM_BLACKLIST_COMPUTER_SYSTEM
CM_BLACKLIST_CS_ATTR
CM_BLACKLIST_DEVICE

If a device was deleted in this fashion and you want to add it back or if you wish to remove all blacklisted devices from these tables, then follow the instructions to use the discovery_server callbacks as specified in the following Knowledge Document to do this:

https://knowledge.broadcom.com/external/article/125493/unable-to-rediscover-a-device.html