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Hub crashing after applying hub 9.20HF16, and robot 9.20HF15


Article ID: 195972


Updated On:


NIMSOFT PROBES DX Unified Infrastructure Management (Nimsoft / UIM)


Hub crashing after applying hub 9.20HF16, and robot 9.20HF15.

Log Name:      Application
Source:        Application Error
Date:          7/24/2020 8:25:12 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Faulting application name: hub.exe, version:, time stamp: 0x5ee87243
Faulting module name: ucrtbase.DLL, version: 10.0.14393.2990, time stamp: 0x5caeb96f
Exception code: 0xc0000005
Fault offset: 0x0000000000022a76
Faulting process id: 0x1958
Faulting application start time: 0x01d661b4e11ac7f2
Faulting application path: f:\Program Files (x86)\Nimsoft\hub\hub.exe
Faulting module path: C:\Windows\SYSTEM32\ucrtbase.DLL
Report Id: b7f954fd-cda8-11ea-949b-005056a146f7
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="">
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <TimeCreated SystemTime="2020-07-24T12:25:12.000000000Z" />
    <Security />
    <Data>f:\Program Files (x86)\Nimsoft\hub\hub.exe</Data>


- hub probe package dependencies not fully installed or somehow corrupted


Release : 9.2.0

Component : UIM - HUB


Reinstall the following 'vs' packages via the Windows Control Panel:

vs2017_vcredist_x64 1.01
vs2017_vcredist_x86 1.01

Then reboot the hub or robot where the error is occurring.

After redeployment of the hub and robot, there were no hub crashes within ~24+ hours when it had been crashing periodically every few hours.