UIM upgrade for Linux quits unexpectedly - does not complete past step 8

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Article ID: 195942

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Issue: we are upgrading the product from 8.5.1 to 9.0.2 but during upgrade it fails at Step 8: restarting server

 

Environment

Release : 9.0.2

Component : UIM - INSTALL

Resolution

Hub 7.9x was in place and crashing when LDAP query was run, likely due to a bug in this branch of hub.

After disabling LDAP the upgrade completed successfully and could be re-enabled once hub/robot 9.30 were in place after the 20.1 upgrade.