Software Signature Scan Button grayed out on ITCM Enterprise Manager console.

Products

• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

At EM, SW signature Scan Button is grayed out


Properties for _EM - Software Inventory Configuration - Signature
Tab: Methods
Select which method you want to use in order to collect Software information
Method: Signature Scanning
==>Button 'Configure Scanning' grayed out / inactive

Environment

Release : 14.0 SP3

Component : DESKTOP AND SERVER MANAGEMENT

Resolution

Please Open a Case with support and request : T5IZ429