When Spectrum polling one specific OID Cisco device getting crash

book

Article ID: 195873

calendar_today

Updated On:

Products

CA Spectrum

Issue/Introduction

Customer noticed that "One of the Cisco device in their environment has a bug, that if spectrum polling .1.3.6.1.2.1.31.1.1.1 may have the device crash". 

Environment

CA_Spectrum - 10.3.x
OS - Windows/Linux

Component : Spectrum Core / SpectroSERVER

Resolution

- The OID in the case is actually the entire ifXTable. We use the information in that table in many different parts of Spectrum.
There is no way we can tell Spectrum to not poll any attribute in that table. It would take a major code change.

Additional Information

In-order to fix this issue, customers have to get a fix from Cisco vendor.