Install of agent R12 agent will not start.

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Article ID: 195863

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Updated On:

Products

CA Workload Automation ESP Edition

Issue/Introduction

dlopen: libjvm.so: cannot open shared object file: No such file or directory

Please make sure the oscomponent.libjvmpath is correct.  

Cause

The customer was using OpenJDK which is not supported on ppc64le. Requires IBM JDK.  

Environment

Release : 12.0

Component : CA ESP WORKLOAD AUTOMATION

Resolution

We discovered that they needed to use IBM's JDK for Linux ppcle. OpenJDK is not supported on this OS. Once the IBM JDK was installed and we updated the LD_LIBRARY_PATH in the cybAgent script and agentparm oscomponent.libjvmpath the agent started successfully.